Under the UK Data Protection Act 1998, Flow MTB Limited follow strict security procedures in the storage and disclosure of information which you’ve given us. When you make an online order, we need to know your name, email address, billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfill your orders and to notify you about your order status. We also require a telephone number in case we need to contact you.
We will not share personal information
Flow MTB Limited will not use these details for any other reason than processing your order or informing you about the products and services of Flow MTB Limited. We will not pass any of your details on to third parties for profit or otherwise.
Flow MTB Limited will never e-mail or call you to ask you to disclose or verify your password, credit card or bank account number. If you are contacted or receive an unsolicited email which asks you for any of this information, disregard the request and report the incident to our team.
Visitors to www.flowmtb.co.uk may have their sessions recorded in order to provide feedback that will help us monitor performance and improve customer experience. Personally identifiable information is not visible to us or any 3rd party.
Credit card security
Flow MTB Limited take online security extremely seriously and have taken precautions to ensure that your information is processed with confidentiality and accuracy.
We do not hold sensitive payment details about our customers. When you input your card details during shopping the card processor retains all the information about your card and only issues Flow MTB Limited with a unique token identifier. This token then allows us to process the cost of your order against your card. It also allows us to issue refunds or process back-order charges. We do not have access to your complete card details.