Delivery

UK Delivery

All UK orders will be sent within three working days and are free of charge for second class UK delivery.

International Delivery

International orders will be sent via Royal Mail tracked as standard the delivery charge will be calculated at checkout.

Returns

Thank you for shopping at Flow MTB Limited, if for any reason you are not entirely satisfied with your purchase we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be returned in the original packaging. Please complete the returns form included in your package and return to:

Flow MTB
1 Latimer
Stony Stratford
MK11 1HP

Refunds

Once we receive your item, we will notify you that we have received your returned item and the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Payment

Secure payment for the goods and delivery charges can be made by World Pay using the following payment methods: mastercardmaestrovisajcb

Terms & Conditions

Description and Price of Goods

The description and price of the goods you order will be as shown in our website at the time you place your order. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your card for the goods. Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we shall inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, then we will refund or re credit you for any sum that has been paid by you or debited from your credit card for the goods. In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the Delivery & Returns section above. The price of the goods and delivery charges are inclusive of VAT and are in Pound Sterling (£).

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